Mover

Guide to configuring country's DMP for effective TSP integration, tracking, compliance, and transport operations

Configuring Your Transport Management System (TMS) for Transport Providers (TSPs)

Marco Taiocchi

Caroline Birch-Arnested

Monika Jurgutyte

Resources for individuals and businesses booking transport services through Mover. Find information on how to book services, track deliveries, and more.

Mover Transport - FAQ

How to book a trip with Mover: A step-by-step guide

Learn how to add multiple stops to your booking either via the website or Mover app.

How to add multiple stops to your booking

Why has my ride not been assigned a driver and accepted yet?

Driver assignment and ride confirmation

What can I transport in a Mover car, van, and lift truck?

Vehicle types and capacities at Mover

Can a Mover driver access locations without a present contact person?

Can a driver pick up goods when no one is present?

Can I have my goods transported do other countries than Denmark?

Do you offer international transport?

Is it possible to drive along during the transportation of my belongings?

Can I ride along in a Mover vehicle?

Will the Mover driver help me carry the items being transported?

Driver assistance during your booking

This folder will guide you through the process of booking a Mover

Booking a Mover

Is it possible to see the price for my Mover trip before booking?

How Mover pricing works

Why is my price different from the estimated price when I booked?

Why might my price change after booking?

Payment options at Mover

Can additional fees be applied to the estimated price shown when booking the trip?

Can any additional fees be added to the estimated price?

Will there be an additional charge, or is it included in the estimated price?

Additional costs for bridges and tolls

Is it possible to pay by cash?

Mover reserves the estimated amount on your bank account for the booked trip.

Payment pre-authorization

Learn more about your cancellation options.

Cancellation policy

Capacity, Energy & Fuel Surcharge FAQ

Find answers to all your questions about costs, fees, and payment methods

Pricing and Billing

How do I change my login details?

How do I get a business agreement with Mover, where it's possible to pay by invoice?

How to set up a business agreement with Mover

Is it possible to view my receipts for previous trips?

How to request a missing receipt

Insurance coverage for your goods with Mover

Booking availability with Mover

What should you do if you find yourself in a situation where your goods have been damaged?

How to report damage from using Mover

See here how you live track your Mover and goods

Live tracking your Mover

Restricted items for transport with Mover

Resources for individuals or businesses booking transport or courier services through Mover

Other

Book a Courier

Mover Transport

Mover Software

Find answers and get help from Intercom Support and Community Experts

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Prototype getting-started answer

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