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Why might my price change after booking?
Why might my price change after booking?

Why is my price different from the estimated price when I booked?

Caroline Birch-Arnested avatar
Written by Caroline Birch-Arnested
Updated over a month ago

When you book a trip through our website or app, you'll receive an estimated price. However, this is only an estimate, and additional costs may be added to the final price depending on certain factors.

These additional costs may include:

  • Extra loading or unloading time (the first five minutes are free)

  • Tolls and road fees incurred during the trip

  • If the size or quantity of the goods (colli) is larger than originally specified

The final price is typically close to the estimate, but adjustments may occur due to these factors.

Note: For business profiles, the estimated price shown does not include VAT.

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