Overview
To ensure smooth functionality and minimize issues with the Mover Driver App, users should verify their app version and update it when necessary. This guide provides instructions for both iOS and Android users on checking the application version and upgrading to the latest release.
Setting Up the Driver App
Downloading and Installing
Ensure you have a compatible device (iOS or Android).
Download the Mover Driver App from the App Store (iOS) or Google Play Store (Android).
Install the app and allow necessary permissions.
Allowing Location Tracking
🚨 Important: The app requires background location tracking to function properly. Ensure location tracking is enabled in both the Mover app and iOS general settings.
To Enable Location Tracking:
In the Mover App:
Open Settings.
Navigate to Permissions.
Set Allow Location Access to Always.
In iOS General Settings:
Open Settings.
Go to Privacy & Security > Location Services.
Find Mover Driver App and select Always Allow.
Ensure Precise Location is turned on.
🚨 If the app still requests tracking permissions, restart the phone and verify settings again.
How to Check the Application Version
Android
Open the Driver App.
Click on your Profile
Scroll down.
The current version number will be displayed at the bottom of the screen.
iOS
Open the Driver App.
Tap your Profile Icon
Scroll to see pending requests
Tap Update for the Mover Driver App if available
Alternatively, search manually in the App Store
How to Update the Driver App
Android
Open the Google Play Store.
Search for Mover Driver App.
If an update is available, tap Update.
Once the update is complete, restart the app.
iOS
Open the App Store.
Tap on your Profile Icon in the top right corner.
Scroll down to see pending updates.
If an update is available for Mover Driver App, tap Update.
Once updated, restart the app.
Alternatively, go to the App Store and find version under the App:
🚧 Troubleshooting: GPS and Tracking Issues
Known Issue: "Show Driver Path" Displays Limited GPS Data
This affects Android users running version 2.36.16, where some routes may only register a few GPS points instead of the full driver path.
Recommended Actions:
Keep the app active in the foreground to improve tracking accuracy.
Disable aggressive battery optimization features which may be suppressing GPS.
Refer to Don’t Kill My App! for device-specific configuration tips.
Check that the Driver App is updated to the latest version (2.36.16).
Driver Appears Offline When App is Minimized
This can occur on both Android and iOS due to OS restrictions on background activity.
Common Causes:
Battery-saving features may prevent background updates
The app loses connection when not actively in use
Fix for Android
Open Settings > Apps > Mover Driver App > Battery
Set Battery usage to Unrestricted
Go to Settings > Mover Driver App
Enable Background App Refresh
Additional Recommendations
Always keep the Driver App updated to benefit from the latest bug fixes and tracking improvements.
Ensure GPS and location services are set to "Always On".
Encourage drivers to start and keep the app active during execution.
Report persistent issues through the Help & Support section in the app.