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Driver App: Setup, Updates, and Troubleshooting Guide

How to check and update the Mover Driver App, troubleshoot GPS issues, and improve app performance.

Augustina Bridge avatar
Written by Augustina Bridge
Updated today

Overview

To ensure smooth functionality and minimize issues with the Mover Driver App, users should verify their app version and update it when necessary. This guide provides instructions for both iOS and Android users on checking the application version and upgrading to the latest release.

Setting Up the Driver App

Downloading and Installing

  • Ensure you have a compatible device (iOS or Android).

  • Download the Mover Driver App from the App Store (iOS) or Google Play Store (Android).

  • Install the app and allow necessary permissions.

Allowing Location Tracking

🚨 Important: The app requires background location tracking to function properly. Ensure location tracking is enabled in both the Mover app and iOS general settings.

To Enable Location Tracking:

In the Mover App:

  • Open Settings.

  • Navigate to Permissions.

  • Set Allow Location Access to Always.

In iOS General Settings:

  • Open Settings.

  • Go to Privacy & Security > Location Services.

  • Find Mover Driver App and select Always Allow.

  • Ensure Precise Location is turned on.

🚨 If the app still requests tracking permissions, restart the phone and verify settings again.

How to Check the Application Version

Android

  1. Open the Driver App.

  2. Click on your Profile

  3. Scroll down.

  4. The current version number will be displayed at the bottom of the screen.

iOS

  1. Open the Driver App.

  2. Tap your Profile Icon

  3. Scroll to see pending requests

  4. Tap Update for the Mover Driver App if available

  5. Alternatively, search manually in the App Store

How to Update the Driver App

Android

  1. Open the Google Play Store.

  2. Search for Mover Driver App.

  3. If an update is available, tap Update.

  4. Once the update is complete, restart the app.

iOS

  1. Open the App Store.

  2. Tap on your Profile Icon in the top right corner.

  3. Scroll down to see pending updates.

  4. If an update is available for Mover Driver App, tap Update.

  5. Once updated, restart the app.

Alternatively, go to the App Store and find version under the App:

🚧 Troubleshooting: GPS and Tracking Issues

Known Issue: "Show Driver Path" Displays Limited GPS Data

This affects Android users running version 2.36.16, where some routes may only register a few GPS points instead of the full driver path.

Recommended Actions:

  • Keep the app active in the foreground to improve tracking accuracy.

  • Disable aggressive battery optimization features which may be suppressing GPS.

  • Refer to Don’t Kill My App! for device-specific configuration tips.

  • Check that the Driver App is updated to the latest version (2.36.16).

Driver Appears Offline When App is Minimized

This can occur on both Android and iOS due to OS restrictions on background activity.

Common Causes:

  • Battery-saving features may prevent background updates

  • The app loses connection when not actively in use

Fix for Android

  1. Open Settings > Apps > Mover Driver App > Battery

  2. Set Battery usage to Unrestricted

  1. Go to Settings > Mover Driver App

  2. Enable Background App Refresh

Additional Recommendations

  • Always keep the Driver App updated to benefit from the latest bug fixes and tracking improvements.

  • Ensure GPS and location services are set to "Always On".

  • Encourage drivers to start and keep the app active during execution.

  • Report persistent issues through the Help & Support section in the app.

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