Introduction
Most tracking problems come from location permissions, battery settings or an outdated app version. This article covers how to set up and update the Driver App, and what to check when GPS data looks wrong.
Helpful for: Driver, Operations Controllers, Contractor
Setting up the app
The app works on Android and iOS phones and on iPad, also with the largest text sizes.
The driver downloads the Mover Driver App from Google Play (Android) or the App Store (iOS) and allows the permissions it asks for.
Allowing location tracking
🚨 The app needs background location access. Set location access to Always, both in the Driver App and on the phone.
In the Driver App:
Open Settings > Permissions.
Set Allow Location Access to Always.
On iPhone:
Open Settings > Privacy & Security > Location Services.
Find Mover Driver App and select Always Allow.
Turn on Precise Location.
🚨 If the app still asks for permission, restart the phone and check the settings again.
Checking the app version
Android
Open the Driver App and go to Profile.
Scroll down. The version number is at the bottom.
iOS
Open the App Store and go to the Mover Driver App page.
The version number is shown there.
Updating the app
Android
Open Google Play and search for Mover Driver App.
Tap Update if an update is available.
Restart the app.
iOS
Open the App Store and tap the profile icon (top right).
Scroll to pending updates.
Tap Update next to Mover Driver App.
Restart the app.
💡 Update between routes. If the app is updated during a route, the route comes back after the update, but anything not yet sent to Mover has to be done again. Mover only requires an update after a route is finished.
Mover Driver App in the App Store:
🚧 Troubleshooting GPS and tracking
"Show driver path" shows only a few locations
Some routes show only a few registered locations instead of the full GPS path.
What to do:
Ask the driver to keep the app open in the foreground, so dispatch and customers stay informed in real time.
Turn off battery optimization for the app. Don’t Kill My App! has tips per phone brand.
Check that the app is up to date.
The driver appears offline when the app is minimized
Android and iOS can limit what apps do in the background. On Android, the app keeps sending the driver's location when it's swiped away, as long as the driver is online or on a route. If Android closes the app, a driver who was online goes back online automatically when the app is started again within an hour.
If the phone stops sending a location, a No location card appears on the Online tab, with how long ago the last position was received. The status dot turns amber, and red after 4 minutes. Tapping Settings on the card opens the location permissions.
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Common causes:
Battery-saving features may prevent background updates
The app loses connection when not actively in use
Fix on Android:
Open Settings > Apps > Mover Driver App > Battery.
Set Battery usage to Unrestricted.
Fix on iOS:
Open Settings > Mover Driver App.
Turn on Background App Refresh.
GPS is logged only at the distribution center, or not at all
Usually the driver hasn't allowed the app to run in the background.
What to do:
Allow the app to run in the background (see Don’t Kill My App!).
Check that location access is set to Always.
GPS jumps back and forth to the distribution center
Common causes:
The same driver profile is used on more than one phone. If the driver is already online on another phone, the second phone shows "Online on another login" and receives no route offers.
GPS or app problems on the phone.
What to do:
Give each phone its own driver profile.
Check the GPS settings on the driver's phone.
GPS path is incomplete
Possible causes:
The app not running in the background
Temporary device GPS issues
What to do:
Allow the app to run in the background (see Don’t Kill My App!).
Check that GPS is on and stable.
If you notice it during the route, ask the driver to restart the phone.
To prevent it:
Ask drivers not to force-close the app during a route.
Best practices
Check location (Always) and battery settings with each new driver before their first route.
Ask drivers to update the app between routes, not during one.
Give every phone its own driver profile.
Ask drivers to report problems from the app: Report an app problem or idea in Profile, or Report in the route's menu. A picture of the route is added automatically. Drivers can describe the problem in a voice note (up to 1 minute) or in text, and add a screenshot or a short video (up to 30 seconds).
From Route menu | From Profile | From route |
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