Overview
To ensure smooth functionality and minimize issues with the Mover Driver App, users should verify their app version and update it when necessary. This guide provides instructions for both iOS and Android users on checking the application version and upgrading to the latest release.
Setting Up the Driver App
Downloading and Installing
Ensure you have a compatible device (iOS or Android).
Download the Mover Driver App from the App Store (iOS) or Google Play Store (Android).
Install the app and allow necessary permissions.
Allowing Location Tracking
🚨 Important: The app requires background location tracking to function properly. Ensure location tracking is enabled in both the Mover app and iOS general settings.
To Enable Location Tracking:
In the Mover App:
Open Settings.
Navigate to Permissions.
Set Allow Location Access to Always.
In iOS General Settings:
Open Settings.
Go to Privacy & Security > Location Services.
Find Mover Driver App and select Always Allow.
Ensure Precise Location is turned on.
🚨 If the app still requests tracking permissions, restart the phone and verify settings again.
How to Check the Application Version
Android
Open the Driver App.
Click on your Profile
Scroll down.
The current version number will be displayed at the bottom of the screen.
iOS
Open the Driver App.
Tap your Profile Icon
Scroll to see pending requests
Tap Update for the Mover Driver App if available
Alternatively, search manually in the App Store
How to Update the Driver App
Android
Open the Google Play Store.
Search for Mover Driver App.
If an update is available, tap Update.
Once the update is complete, restart the app.
iOS
Open the App Store.
Tap on your Profile Icon in the top right corner.
Scroll down to see pending updates.
If an update is available for Mover Driver App, tap Update.
Once updated, restart the app.
Alternatively, go to the App Store and find version under the App:
🚧 Troubleshooting: GPS and Tracking Issues
"Show Driver Path" Displays Limited GPS Data
Some routes may show only a few registered locations instead of the full GPS path.
Recommended Actions:
Keep the app active in the foreground to improve tracking accuracy, so dispatch and customers can stay informed in real time.
Disable aggressive battery optimization features which may be suppressing GPS.
Refer to Don’t Kill My App! for device-specific configuration tips.
Check that the Driver App is updated to the latest version.
Driver Appears Offline When App is Minimized
This can occur on both Android and iOS due to OS restrictions on background activity.
Common Causes:
Battery-saving features may prevent background updates
The app loses connection when not actively in use
Fix for Android
Open Settings > Apps > Mover Driver App > Battery
Set Battery usage to Unrestricted
Go to Settings > Mover Driver App
Enable Background App Refresh
GPS is logging only at the Distribution Center (DC) or no GPS positions recorded
This often occurs when the driver has not allowed the app to run in the background, preventing proper GPS tracking.
Recommended action:
Ensure the app is allowed to run in the background using Don’t Kill My App.
Check the device’s GPS settings and confirm that location access is set to "Always".
GPS tracking is bouncing back and forth from the Distribution Center (DC)
Common Causes:
The same driver profile being used on multiple devices
GPS or app inconsistencies on the device
Recommended action:
Assign unique driver profiles—one profile per device.
Check and calibrate GPS settings on the driver’s device.
GPS logging on the route is partial or incomplete
Partial GPS data may result from:
The app not running in the background
Temporary device GPS issues
Recommended action:
Ensure background app activity is allowed using Don’t Kill My App.
Verify that device GPS is enabled and stable.
If noticed during route execution, ask the driver to restart their device to reinitiate GPS tracking.
To prevent future occurrences:
Instruct drivers to avoid force-closing the app during active routes.
Additional Recommendations
Always keep the Driver App updated to benefit from the latest bug fixes and tracking improvements.
Ensure GPS and location services are set to "Always On".
Encourage drivers to start and keep the app active during execution.
Report persistent issues through the Help & Support section in the app.