Introduction
The Driver App is designed to help drivers manage their routes, communicate with customers and complete deliveries efficiently. This guide provides step-by-step instructions for using the app to execute a route.
For guidance on how to get started with the Driver App, including how to create and customize your profile, click here.
Starting the App
When you open the app, you will be asked to login. Enter your credential.
Once you log in, you will see an overview of your assigned routes and menu with your Profile, Routes, Bookings, History and your current mode (online/offline).
Managing Routes
Open Bookings tab and see an overview of all routes assigned to you. Tap a route to see more details and all the stops.
Starting Your Route
When you reach the first location (pickup), the app asks you to confirm the arrival. Slide Arrived to continue and see the stop and colli details
Follow the instructions to carry out the required actions at the location, such as loading colli.
Scan the collo as it appears on the screen and choose how to register it:
Accept colli — the scanned collo arrived exactly as expected, with no deviations.
Accept with deviation — register a deviation in relation to the collo.
Reject colli — reject and do not load the collo.
When all the colli have been loaded, accept it.
During the Route
The app will switch to driving mode and guides you to the next stop.
Before each stop, the app shows the stop details, including customer contact information and any delivery instructions. You can also truck if you are on time or experiencing delayed.
Arrival at Customer: When you approach the customer's location, the app asks you to confirm arrival. Slide Continue and carry out the required tasks at the stop.
Before you complete the stop, you might be asked to take a photo, collect a signature, etc.
Handling Different Scenarios
Authority to Leave (ATL) Screen: If the customer has opted for an ATL delivery, the app will provide instructions accordingly.
Tasks and Time Management Screen: You can view and track the tasks required for each delivery, as well as monitor the time spent at each stop.
Handling Issues and Exceptions
Reporting Colli Deviations
When you encounter issues with specific colli, you can report deviations directly in the app. The colli are grouped by order to help you track which items belong together.
Deviation Screen: During scanning, if you need to report a deviation for a collo, select the appropriate option and follow the prompts:
When reporting Colli damaged, make sure you mark which colli has an issue:
Description and images are required when reporting damaged colli:
If colli is missing, it is necessary to again relate the one that is missing, but image is not required, only the description:
Colli that is incorrectly packed needs both - the description and photo documentation after you related colli for this specific deviation:
No capacity in vehicle & Other deviation both needs description, but not the images:
Stop Completion with Deviations
When you mark colli with deviations and click "Continue," the stop outcome depends on your organization's settings:
If all colli are rejected, the stop will automatically fail, and return stops will be created to bring the colli back to the warehouse
If at least one collo is accepted, the stop can be completed successfully
Depending on your organization's requirements, some deliveries may require that all colli be delivered together - in such cases, if one collo has a deviation, all colli at that stop will be marked as not delivered
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Reporting Stop Deviations
If you need to fail an entire stop (for example, if the customer is not at home or the address is wrong), you can report a stop deviation:
Click on "Stop deviation" in the Scanning Screen
Select the deviation reason (wrong address, customer not at home, or other reasons)
Go through the usual deviation steps
Choose to fail the stop if needed
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This option is available both at delivery stops and at pickup stops at the distribution center.
Failing Pickup Stops
It is possible to fail pickup stops at the distribution center by either:
Rejecting all the colli and completing the stop, or
Raising a deviation through "Stop deviation" and choosing "Fail the stop" as the option for continuing the execution
Taking a Break
Break Screen: The app will notify you when it’s time for a break, ensuring compliance with driving regulations.
Completing the Route
To Last Stop Screen: Follow the app’s guidance to the final stop of the route.
End of Route Screen: Confirm that all tasks have been completed and close the route within the app.
