Introduction
The Driver App is designed to help drivers manage their routes, communicate with customers and complete deliveries efficiently. This guide provides step-by-step instructions for using the app to execute a route.
For guidance on how to get started with the Driver App, including how to create and customize your profile, click here.
Starting the App
Login Screen: Open the app to access the login screen. Enter your credentials to sign in.
Home Screen: After logging in, you will be directed to the home screen, which provides an overview of your assigned routes.
Menu Screen: Tap on the menu icon to see all available options, such as 'Routes', "Schedule", 'Profile', 'Settings', and 'Support'.
Managing Routes
Bookings Screen: This screen displays an overview of all routes assigned to you. Tap on a route to see more details.
Selected Route Screen: After selecting a route, you'll see a detailed view with all the stops included.
Starting Your Route
Start Route Screen: Once you arrive at the warehouse, the app will prompt you to confirm if you have arrived. Click "Arrived" to continue.
Loading Screen: Follow the instructions to perform the necessary actions at the location, such as loading colli. The app will show which tasks you need to perform and what items need to be scanned and loaded. Click "Continue" to proceed.
Scan each collo as it comes up on the screen and select how you want to register it:
Accept colli: Indicates that the scanned collo came exactly as expected, with no deviations
Accept with deviation: Click this to register a deviation in relation to the collo
Reject colli: Click this to reject and not load the collo
When all the colli have been loaded, click Accept and Complete
During the Route
Start of Driving Screen: After completing the loading, the app will transition to the driving mode, guiding you to the first stop.
Customer Details Screen: Before arriving at each stop, the app will display the details of the stop, including contact information for the customer and any delivery instructions.
Arrival at Customer: When you approach the customer’s location, the app will prompt you to confirm your arrival. Click "Arrived" to continue and perform the required tasks at the stop.
Handling Different Scenarios
Authority to Leave (ATL) Screen: If the customer has opted for an ATL delivery, the app will provide instructions accordingly.
Tasks and Time Management Screen: You can view and track the tasks required for each delivery, as well as monitor the time spent at each stop.
End of Task Screen: After completing a delivery, capture the customer's signature or take photos as needed.
Handling Issues and Exceptions
Deviation Screen: If there’s a failed delivery attempt, select the appropriate reason from the options provided.
Loss/Damage Screen: Report any damaged or missing items directly through the app.
Confirm Deviation Screen: Confirm all details related to any deviations to ensure proper reporting.
Taking a Break
Break Screen: The app will notify you when it’s time for a break, ensuring compliance with driving regulations.
Completing the Route
To Last Stop Screen: Follow the app’s guidance to the final stop of the route.
End of Route Screen: Confirm that all tasks have been completed and close the route within the app.
