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Internal Planner Notifications – Trigger Events

Augustina Bridge avatar
Written by Augustina Bridge
Updated over 3 weeks ago

Not all communication triggers are customer-facing. Some are designed to support internal teams with routing issues, planning exceptions, and operational visibility. These help dispatchers, planners, and contractor coordinators stay informed and act quickly.


Route Optimization Unscheduled Task

What it does: Notifies planners when an order couldn't be included in the route due to grouping rules or optimization constraints.

Trigger condition: Optimization job completes, but some tasks remain unscheduled.

Recipients: Email Address

Parameters: None


Route Optimization Job Failed

What it does: Alerts internal teams that the automated routing engine failed to generate a route.

Trigger condition: Optimization system encounters an error or invalid configuration.

Recipients: Email Address

Parameters: None


Order Removed from Route

What it does: Notifies relevant stakeholders when an order is removed from a route (manually or automatically).

Trigger condition: Order is removed from a previously assigned route.

Recipients: Driver (SMS)

Parameters: None


Order Put on Hold

What it does: Indicates that an order is paused and not ready for routing.

Trigger condition: Order is marked as "On Hold" in the system.

Recipients: Phone Number, Email Address

Parameters: None


Your Organization Has Been Assigned a Route

What it does: Sends an alert to contractor organizations when they’ve been assigned a route.

Trigger condition: Route is assigned to the organization.

Recipients: Phone Number, Email Address

Parameters: None

Timing: Can be configured for same day or day before the route starts.

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