Not all communication triggers are customer-facing. Some are designed to support internal teams with routing issues, planning exceptions, and operational visibility. These help dispatchers, planners, and contractor coordinators stay informed and act quickly.
Route Optimization Unscheduled Task
What it does: Notifies planners when an order couldn't be included in the route due to grouping rules or optimization constraints.
Trigger condition: Optimization job completes, but some tasks remain unscheduled.
Recipients: Email Address
Parameters: None
Route Optimization Job Failed
What it does: Alerts internal teams that the automated routing engine failed to generate a route.
Trigger condition: Optimization system encounters an error or invalid configuration.
Recipients: Email Address
Parameters: None
Order Removed from Route
What it does: Notifies relevant stakeholders when an order is removed from a route (manually or automatically).
Trigger condition: Order is removed from a previously assigned route.
Recipients: Driver (SMS)
Parameters: None
Order Put on Hold
What it does: Indicates that an order is paused and not ready for routing.
Trigger condition: Order is marked as "On Hold" in the system.
Recipients: Phone Number, Email Address
Parameters: None
Your Organization Has Been Assigned a Route
What it does: Sends an alert to contractor organizations when they’ve been assigned a route.
Trigger condition: Route is assigned to the organization.
Recipients: Phone Number, Email Address
Parameters: None
Timing: Can be configured for same day or day before the route starts.