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Order Is Delivered or Fails to Be Delivered

Augustina Bridge avatar
Written by Augustina Bridge
Updated over 3 weeks ago

In the final stage, the system sends communications about delivery completion - or failure, if applicable. These messages close the loop for the customer and often reduce the need for manual support follow-ups.


Order Delivery Completed

What it does: Sends a confirmation message that the order was delivered.

Trigger condition: Driver marks the delivery as “Completed.”

Recipients: Delivery Customer, Pickup Customer, Email Address

Parameters: Delivery method (e.g. to consumer/object), Delivery location (e.g. agreed point or object ID)

Timing logic: Triggered immediately after the driver marks the delivery as completed in the Driver App.


Order Delivery Failed

What it does: Alerts the customer that the delivery couldn’t be completed.

Trigger condition: Driver marks the delivery as “Failed.”

Recipients: Delivery Customer, Pickup Customer, Email Address

Parameters: None

Timing logic: Triggered immediately after the driver marks the delivery as failed in the Driver App.

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