In the final stage, the system sends communications about delivery completion - or failure, if applicable. These messages close the loop for the customer and often reduce the need for manual support follow-ups.
Order Delivery Completed
What it does: Sends a confirmation message that the order was delivered.
Trigger condition: Driver marks the delivery as “Completed.”
Recipients: Delivery Customer, Pickup Customer, Email Address
Parameters: Delivery method (e.g. to consumer/object), Delivery location (e.g. agreed point or object ID)
Timing logic: Triggered immediately after the driver marks the delivery as completed in the Driver App.
Order Delivery Failed
What it does: Alerts the customer that the delivery couldn’t be completed.
Trigger condition: Driver marks the delivery as “Failed.”
Recipients: Delivery Customer, Pickup Customer, Email Address
Parameters: None
Timing logic: Triggered immediately after the driver marks the delivery as failed in the Driver App.