These triggers activate when the order is routed - either automatically or manually - and the route has been calculated.
Order Pickup ETA Provided
What it does: Notifies the pickup contact of the estimated driver arrival time.
Trigger condition: When the route is created and ETA is available.
Recipients: Pickup Customer, Delivery Customer, Email Address
Parameters:
Minutes before pickup
Minutes added to estimate
Minutes subtracted from estimate
Timing logic: Message is sent only if the stop is within the next two stops and minimum timing rules are met.
Special feature: Include a track & trace link using {{TrackingID}}
, e.g.
https://tracking.yourcompany.com/{{TrackingID}}?track=pickup
Order Pickup Delayed ETA Provided
What it does: Notifies the pickup customer that the ETA has changed and the driver is delayed.
Trigger condition: Delay on the route affects pickup ETA.
Recipients: Pickup Customer, Delivery Customer, Email Address
Parameters:
Minutes added to estimate
Minutes subtracted from estimate
Minimum minutes delayed before sending
Minimum minutes prior to planned pickup
Timing logic: Triggered only if the ETA shift exceeds 3 minutes and the stop is within the next two stops.
Supports tracking link: Same as Pickup ETA.
Order Delivery ETA Provided
What it does: Sends an estimated delivery window to the customer.
Trigger condition: Route is started and ETA is calculated.
Recipients: Delivery Customer, Pickup Customer, Email Address
Parameters:
Minutes before delivery
Minutes added to estimate
Minutes subtracted from estimate
Timing logic: ETA must shift more than 3 minutes to trigger.
Order Delivery Delayed ETA Provided
What it does: Notifies the customer of a delayed delivery ETA.
Trigger condition: Delay on the route significantly alters ETA.
Recipients: Delivery Customer, Pickup Customer, Email Address
Parameters:
Minutes added to estimate
Minutes subtracted from estimate
Minimum minutes delayed before sending
Minimum minutes prior to planned delivery
Timing logic: Triggered only if the ETA shift exceeds 3 minutes and the delivery is within the next two stops.
Your Organization Has Been Assigned a Route
What it does: Informs a contractor organization that they’ve been assigned a route.
Trigger condition: Route is assigned to the contractor in Mover.
Recipients: Phone number (SMS), Email Address
Parameters: None
Timing: Same day or day before route starts.