Order Is Planned and Put on a Route

These triggers activate when the order is routed - either automatically or manually - and the route has been calculated.

What it does: Notifies the pickup contact of the estimated driver arrival time.

Trigger condition: When the route is created and ETA is available.

Recipients: Pickup Customer, Delivery Customer, Email Address

Parameters:

Timing logic: Message is sent only if the stop is within the next two stops and minimum timing rules are met.

Special feature: Include a track & trace link using {{TrackingID}}, e.g.
​https://tracking.yourcompany.com/{{TrackingID}}?track=pickup

What it does: Notifies the pickup customer that the ETA has changed and the driver is delayed.

Trigger condition: Delay on the route affects pickup ETA.

Recipients: Pickup Customer, Delivery Customer, Email Address

Parameters:

Timing logic: Triggered only if the ETA shift exceeds 3 minutes and the stop is within the next two stops.

Supports tracking link: Same as Pickup ETA.

What it does: Sends an estimated delivery window to the customer.

Trigger condition: Route is started and ETA is calculated.

Recipients: Delivery Customer, Pickup Customer, Email Address

Parameters:

Timing logic: ETA must shift more than 3 minutes to trigger.

What it does: Notifies the customer of a delayed delivery ETA.

Trigger condition: Delay on the route significantly alters ETA.

Recipients: Delivery Customer, Pickup Customer, Email Address

Parameters:

Timing logic: Triggered only if the ETA shift exceeds 3 minutes and the delivery is within the next two stops.

What it does: Informs a contractor organization that they’ve been assigned a route.

Trigger condition: Route is assigned to the contractor in Mover.

Recipients: Phone number (SMS), Email Address

Parameters: None

Timing: Same day or day before route starts.