Order Schedule Triggered
What it does: Sends a message to the Order contact person at a scheduled time, before the Route starts. The timeframe communicated to the customer can also be used to update the corresponding route stop (pickup or delivery).
Trigger condition: Triggered by a Schedule that can be configured to run the day before or the same day as the Order's delivery date.
Channel: SMS, Email
Recipients:
Delivery Customer: the contact person at the Order's Delivery address
Pickup Customer: the contact person at the Order's Pickup address
Email Address: a fixed email address (only supports Email channel)
Parameters:
Minutes added to estimate
Minutes subtracted from estimate
Schedule ID (configured by Mover behind request)
Update route stop timeframe (delivery or pickup)
More details on how to use them for your use cases here
Placeholders:
Order placeholders
Order Id: Id of the Order, as displayed in the Order details
Tracking Id: unique identifier of the Order, that can be used to create the Track & Trace link.
Relational Id: Related Order Id, as displayed in the Order details
Delivery stop placeholders
Delivery Location Address: the delivery address
Delivery Location latitude: the delivery address latitude
Delivery Location longitude: the delivery address longitude
Delivery Customer Name: the contact person's name at the delivery address, as shown in the Order details page
Delivery Customer Phone: the contact person's Phone number at the delivery address, as shown in the Order details page
Delivery Customer Email: the contact person's email at the delivery address, as shown in the Order details page
Delivery Timeframe: the booked delivery timeframe (e.g. 08:00 - 18:00)
Delivery ETA Date: the delivery date of the Order on the Route
Delivery ETA Time: the delivery time of the Order on the Route, mapped as an interval using the "Minutes added to estimate" and "Minutes subtracted from estimate" configured in the parameters. (e.g. 10:00 - 12:00)
⚠️ Mind that this will be applied only if the Order is already on a Route
Delivery Weekday: the weekday of the delivery
Delivery Date: the booked delivery date
Pickup stop placeholders
Pickup Location Address: the pickup address
Pickup Location latitude: the pickup address latitude
Pickup Location longitude: the pickup address longitude
Pickup Customer Name: the contact person's name at the pickup address, as shown in the Order details page
Pickup Customer Phone: the contact person's Phone number at the pickup address, as shown in the Order details page
Pickup Customer Email: the contact person's email at the pickup address, as shown in the Order details page
Pickup Timeframe: the booked pickup timeframe (e.g. 08:00 - 18:00)
Pickup ETA Date: the pickup date of the Order on the Route
Pickup ETA Time: the pickup time of the Order on the Route, mapped as an interval using the "Minutes added to estimate" and "Minutes subtracted from estimate" configured in the parameters. (e.g. 10:00 - 12:00)
⚠️ Mind that this will be applied only if the Order is already on a Route
Pickup Weekday: the weekday of the pickup
Pickup Date: the booked pickup date
Share the Track & Trace link with your users
If you want to add the Track & Trace url link in the Communication to your users, you can use the {TrackingId} placeholder.
Track the Delivery: You just have to append it to your base url, once configured by Mover, as
yoururl/{TrackingId}. (e.g. https://tracking.com/{TrackingId})Track the Pickup: If you want to use it to track the Pickup Stop instead, you will have to add
?track=pickupafter the placeholder, like https://tracking.com/{TrackingId}?track=pickup
Updating Delivery or Pickup Stop Timeframes
The communication template includes a checkbox to select which stop should be updated on the route:
Update route delivery stop timeframe
Updates the Delivery stop with:
[Delivery ETA - minutes subtracted from estimate; Delivery ETA + minutes added to estimate]Update route pickup stop timeframe
Updates the Pickup stop with:
[Pickup ETA - minutes subtracted from estimate; Pickup ETA + minutes added to estimate]
💡 You can use both options at the same time.
⚠️ This option does not apply to Pickup and Refills at the Distribution Center, since they contain multiple orders.
FAQ
How can I update my Pickup stops and Delivery stop with timeframes computed with different parameters?
There are two ways to configure this scenario:
Single Schedule ID for both pickup and delivery stops
All customer delivery stops, customer pickup stops, and deliveries to Distribution Center stops will be updated with the same rules, unless you specify that the Template only applies to specific Orders or StopsSeparate Schedule IDs
If you want to update only customer stops (e.g., just the pickup timeframe at the customer, without narrowing the corresponding delivery at the Distribution Center), request a new Schedule ID from Mover.One Schedule ID can be used for delivery stops (Outbound Orders)
Another Schedule ID can be used for pickup stops (Inbound Orders)
Service Schedule Triggered
What it does: Sends a message to the Service Contact Person at a scheduled time, before the Route starts.
Trigger condition: Triggered by a Schedule that can be configured to run the day before or the same day as the Service's execution date.
Channel: SMS, Email
Recipients:
Delivery Customer: the contact person at the Service's address
Email Address: a fixed email address (only supports Email channel)
Parameters:
Minutes added to estimate
Minutes subtracted from estimate
Schedule ID (configured by Mover behind request)
Placeholders:
Service placeholders
Service Id: Id of the Service, as displayed in the Service details
Booking Id: Id of the Booking, as displayed in the Service details
Location Address: the address where the Service will be performed
Customer Name: the contact person's name at the Service address, as shown in the Service details page
Customer Phone: the contact person's Phone number at the Service address, as shown in the Service details page
Customer Email: the contact person's email at the Service address, as shown in the Service details page
Arrival Timeframe: the booked delivery timeframe (e.g. 08:00 - 18:00)
Arrival ETA Date: the delivery date of the Service on the Route
Arrival ETA Time: the delivery time of the Service on the Route, mapped as an interval using the "Minutes added to estimate" and "Minutes subtracted from estimate" configured in the parameters. (e.g. 10:00 - 12:00)
⚠️ Mind that this will be applied only if the Service is already on a Route
Arrival Weekday: the weekday of the Service
Arrival Date: the booked delivery date