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Order Is Picked Up

Augustina Bridge avatar
Written by Augustina Bridge
Updated over 3 weeks ago

Once the driver starts executing the route and reaches the pickup location, the system may trigger additional communication. These messages are often used to confirm successful pickup or notify about on-site driver arrival.


Order Pickup Completed

What it does: Confirms that the pickup was successfully completed.

Trigger condition: When the driver marks the pickup as "Completed" in the Driver App.

Recipients: Pickup Customer, Delivery Customer, Email Address

Parameters:

  • Minutes added to estimate

  • Minutes subtracted from estimate

Timing logic: Triggered immediately after the driver marks the pickup as completed in the Driver App.


Order Delivery Arrived

What it does: Notifies the customer that the driver has arrived at the delivery location.

Trigger condition: Driver clicks "Arrived" in the Driver App.

Recipients: Delivery Customer, Pickup Customer, Email Address

Parameters: None

Timing logic: Triggered as soon as the driver taps “Arrived” at the delivery location in the Driver App.

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