More Control Over Route Permissions
We've added more precise role-based access control (RBAC) in the Route domain. Now, roles can have specific View and Edit permissions for tasks like viewing driver paths, editing route details, and adding support notes. This ensures users only access what they need, improving security and efficiency for customer service, operations, and contractors.

To learn more about permissions, visit our help article: Understanding Permissions in TMS.

Accurate Late Stop Indicators in Route Overview
We’ve fixed an issue where stops predicted as late weren’t flagged correctly in the Route overview due to missing estimated times. Delays are now calculated properly, ensuring a consistent and reliable view across the platform.

Smart Charging Station Recommendations

Plan Smarter, Charge Smarter!

When adding a new Charging stop to the Route, Planners will now receive a list of nearby charging stations ranked by the least impact on travel time and distance.

To assist in selecting the best option, detailed information is provided, including the number of chargers, type and capacity, as well as an estimate of how each station affects the route’s total distance and duration.

For a step-by-step guide, check out Adding Charging Stops to Routes for Electric Vehicles (EVs).

Enhanced Location Accuracy with Google Places API

Pinpoint Precision for Seamless Routes!

We have implemented the new Google Places API with improvements to location coordinates. This upgrade ensures:

More reliable stop placements

Fewer manual adjustments for planners

CO₂ Emissions Data in the TMS Data Warehouse

Track and Reduce Your Carbon Footprint!

A new table in the TMS Data Warehouse now provides estimated CO₂ emissions data for routes. This allows SaaS customers with database access to retrieve and analyze emissions data for sustainability tracking.

For more details, check out Tracking Carbon Emissions with the GLEC Framework.

Price Optimization in ICS

Smarter Contractor Assignments for Cost Efficiency!

ICS now optimizes contractor selection by factoring in pricing differences, ensuring routes are assigned to the most cost-effective contractors without compromising service quality.

Benefits:

To enable, configure contractor pricing in ICS and set cost parameters. If no specific pricing is set, default values will apply.

Extended Task Time

Plan with Precision, Down to the Last Minute!

We've introduced Extended Task Time to give you greater flexibility when planning routes. This enhancement allows for a more accurate estimation of the time required at each stop, factoring in additional variables that impact unloading, loading, or service time.

Benefits of Extended Task Time

👉 Find out more: Route Planning with Rule Sets

Route Assigned to Contractor

Faster Assignments, Smoother Handoffs!

Now, when a route is assigned to a contractor, they will receive an automated notification via SMS or email, ensuring immediate awareness and faster response times.

Benefits of Route Assigned to Contractor

👉 Find out more: Understanding the Relationship Between Event Triggers and Parameters

Improved Route Visibility for Distribution Centers
​Always Know What’s Coming and Going!

We’ve upgraded how routes appear in Distribution Centers (DCs) to improve planning and operational flow. The list now shows:

This ensures planners always have clear, actionable visibility into which routes require attention—minimizing delays and improving handover efficiency.

Driver Path Display Restored
​No Arrival Time? No Problem!

We fixed an issue where driver paths weren’t visible if the first stop had no arrival time. The system now falls back to the route’s start time so you’ll always see the journey path—no more gaps in visibility.

Clearer routes mean faster decisions and smoother operations for dispatchers and support teams.

Automatic EV Charging Suggestions
​Charge Smarter, Drive Further!

The system now automatically adds optimal EV charging stops when planning a route—saving time and reducing planning errors. Charging stops are selected based on minimal impact to total trip time and distance.

👉 Find out more: Optimizing EV Route Planning with Mover TMS

Route PDF Now in Romanian
​Clearer Routes for Romanian-Speaking Drivers

Drivers can now view their Route PDFs in Romanian, making it easier to follow routes and stay aligned throughout the day.

Driver Path Display Restored
​No Arrival Time? No Problem!

We fixed a bug where driver paths wouldn’t appear if the first stop didn’t have an arrival time. The system now uses the route start time so paths remain visible.

Collection Point Scan Prompt Fixed
​Back to Scanning Where It Matters

Fixed an issue where drivers weren’t prompted to scan orders at the pickup stop for collection point routes. Scanning is now correctly triggered when configured.

Pickup ETA Notifications Now Include Tracking Links

Let customers follow the journey.

You can now add a Track & Trace link to the Order Pickup ETA Provided trigger. This means pickup customers won’t just get a pickup time—they’ll also get a live tracking link so they can see where the driver is and better prepare for the handover.

👉 Find out more: Keep Your Customers Informed with Communication Triggers

Performance Boost: Faster Route Optimization and Order Searches

Speed you can feel.

We’ve upgraded the platform’s performance behind the scenes. Scheduled route optimizations now run faster and more reliably. This upgrade also benefits other areas—like order searches—helping you get results faster and keep things moving smoothly.

More Accurate Delivery Event Timestamps

No more mystery times.

We fixed an issue that sometimes showed the wrong timestamp for delivery completions. The system now records the exact time the event happens, giving you accurate and trustworthy delivery history.

Driver App Now Enforces Route Start Time Settings

Stay on schedule, every time.

Drivers can now only begin routes when allowed—based on your configuration. If a specific time buffer is set, that’s enforced. If not, the default is 60 minutes before the scheduled start. This keeps routes aligned with planning and prevents early starts.

Fix for Incorrect Delay Display in Driver App

Delay data that makes sense.

Previously, the Driver App sometimes calculated delays based on the wrong timeframe. It now accurately compares the driver’s actual arrival with the planned ETA at each stop—giving drivers a clear, correct view of how they’re tracking.

Coming to production this Thursday, May 8 — get ready! 🚀

​Notes: Built-In Route Documentation That Works

Track updates, decisions, and issues — directly in the TMS.

​What Changed?

Want to learn how to use Notes in your workflows? Check out the step-by-step guide

Smarter Re-Estimations for Driving Times and ETAs
​No more unnecessary recalculations.

What’s changed?

Check out the Planned Estimates user guide for a full walkthrough.

That’s it for now. Got feedback? We’d love to hear from you.
👉 Submit your thoughts here – it only takes a minute.

Dynamic Loading Time at Start

Smarter task durations based on actual load.

You can now configure dynamic loading times at the route’s Start Location —factoring in colli count, weight, or volume. This makes time allocations more accurate without over- or underestimating based on load size.
​Read more and see how to configure it here

Notify Customers When Pickup Is Delayed

Clear expectations, even when things change.

A new Communication Trigger - Order Pickup Delayed ETA Provided - alerts pickup customers when the driver is running late. It includes a new time window and can optionally link to driver tracking.

Accurate Event Handling for Cancelled Orders

Better logic when pickups change last-minute.

We’ve expanded our handling of edge cases during pickups. If an order gets cancelled while the driver is already at the pickup stop, the system will no longer publish a "Picked Up" event. This ensures cleaner data and fewer downstream errors, especially in integrations and reports.

Route Lists Now Show Correct Information

No more missing names and addresses.

We fixed an issue that caused names, addresses, and other key information in the Route List PDF to appear obfuscated in certain languages (e.g. Polish, Russian, Romanian). These details now display correctly across all supported languages.

Smarter Delay Notifications

No more alerts after the job is done.

We’ve improved communication flows so that SMS or Email delay notifications are no longer sent if the delivery has already been completed. This change helps avoid unnecessary updates for customers and reduces confusion.

Reliable Arrival Estimates Mid-Route

Even completed stops count toward the plan.
​

Previously, if a route was edited while already in progress, the system could assign incorrect planned arrival times or display 0-minute driving times - especially when earlier stops were already marked as completed. We've fixed this so that arrival estimates now remain accurate, improving the experience for both planners and drivers.

Offline Mode for Drivers

Stay on track, even when the signal drops.

Soon, Android app users will be able to arrive at and complete stops without needing an internet connection. Actions taken offline will be saved locally and flagged as such, ensuring accurate tracking. This minimizes manual corrections in the TMS and supports smooth operations in low-connectivity zones. The feature will be enabled per organization and apply only to routes owned by those with it turned on.

That’s it for now. Got feedback? We’d love to hear from you.
👉 Submit your thoughts here – it only takes a minute.

Automatic SSO User Deletion
​Keep your user management clean and secure.

Organizations using Single Sign-On (SSO) can now automatically remove inactive users from the Mover Platform. Admins can set the number of inactive days (10–365), after which non-active users will be deleted. Owners are protected from automatic deletion, but can still be manually managed if needed. This helps keep access rights updated and improves platform security.

Quick Notes Now Visible in Route Lists
​Faster overview for better decision-making.

Quick Notes are now shown directly as a column in Route Lists, Route Timelines, and Distribution Center views. Operations Controllers and Planners can easily spot important notes without opening each route, saving time and keeping everyone aligned.

More Reliable Barcode Scanning
​Smoother scans, fewer errors.

We’ve improved the barcode scanning feature in the Driver App to prevent issues where scans happened too fast or picked up multiple barcodes, causing duplicates or app crashes. The app now focuses on a smaller scan area and offers better visual alerts, making the scanning process more stable and reliable for Drivers and DC staff.

Fixed Delay Notifications on Break Stops
​No more false alarms.

We’ve resolved an issue where vehicles on scheduled breaks were incorrectly triggering delay notifications. The system now properly accounts for break stops, ensuring Planners and Drivers only receive delay alerts when delays actually occur.

Resolved Missing Signature Images
​Signatures now saved and displayed correctly.

We fixed a bug where some signature images weren’t appearing under the Signature tab in Route Stops. The system now validates and corrects file names before saving, ensuring all valid signatures are stored and displayed properly.

Offline Mode in Driver App
​Keep deliveries moving – even without network.

Drivers can now complete key actions like arriving at, completing, or failing stops while offline. The app stores all activity locally and auto-syncs it once the device reconnects. This ensures delivery accuracy, reduces manual work, and keeps operations running smoothly – even in low-coverage areas.

Offline Mode must be enabled per organization. Contact your internal support team to activate it.

Want to learn how to enable your drivers to use Offline mode? Check out the article.

Predefined Tags

Tag faster, more accurately, and without typos

You can now set up Predefined Tags for Orders, Services, Routes, and Reservations in the TMS, to improve consistency and standardization in your Organization. Instead of manually typing tags (which can lead to spelling errors or mismatches), users can select from standardized dropdown options – ensuring consistency across workflows and reducing tagging errors.

Follow this guide on how to set up your predefined tags.

Extended visibility of Route Notes

Shared notes now are visible for all Organizations on the Route

We corrected a visibility limitation where shared notes weren’t showing up for connected organizations when the creator of the Note was one of the Contractors. Now, all users with proper access can see shared notes, ensuring smoother collaboration between contractors and planners.

Additional status transition on Orders

Order status can now be marked as “Delivered” in the TMS

You can now manually update order statuses from "Ready" to "Delivered" using a dropdown menu. This is helpful for cleaning up orders that were delivered but didn’t update properly. A confirmation step has been added to prevent accidental changes, giving Planners more control over order tracking.

Task time estimates refresh automatically
​No more manual refreshes – updated times now appear instantly

Improved how estimated task times are shown in the UI. When a stop is manually updated, the new estimated time now appears instantly in the side panel – no more refreshing needed.

In the stop list, task times now reflect planned values until a stop is completed or failed, at which point they switch to the actual times recorded by the Driver. This gives Planners a clearer view of progress throughout the route.

More accurate running estimates after breaks
​Running task time estimates are now correctly calculated post-break

Previously, when a break was the first stop after a completed stop, the running estimate did not update properly, showing inaccurate durations.
We have fixed an issue where breaks affected delivery time estimates, sometimes triggering false delay alerts due to the driver’s position while executing a break. Now, ETAs properly account for breaks execution progress – ensuring customers get fewer unnecessary notifications.