When a route includes a planned break, the Driver App tells the driver when to take it and when they can continue. The driver chooses where to take the break, as long as both the break and the drive to the next stop are completed.
Helpful for: Driver, Operations Controllers, Contractor
How to take a break
Step 1: Starting the break
After completing a stop that's followed by a break, the driver sees the Break screen with:
Break time: the required rest
Planned driving time to next stop
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The Continue button adds up the break and the drive to the next stop, and counts down, for example "Continue in 15:01".
Step 2: During the break
The Continue button stays locked while the countdown runs and unlocks by itself when the break and driving time are done. The whole break is recorded as task time on the route.
The driver can take the break:
right after completing the stop,
at the next stop, or
at another place on the way.
Both the break and the drive to the next stop need to be completed before the driver can continue.
Step 3: Completing the break
When the break is over, the app shows Your break has completed.
The driver taps Continue, and navigation and timings update for the next stop.
Task overview
The driver can check completed and upcoming stops at any time in Task overview.
Best practices
Show new drivers the Break screen during onboarding, so a break mid-route doesn't come as a surprise.
Remind drivers that the countdown includes the drive to the next stop, so they can plan where to stop.
If something goes wrong
The driver can't tap Continue
The break or the driving time isn't over yet. The button shows the countdown until it unlocks.