Introduction
The Routes Page is your central hub in Mover’s TMS for managing, executing, and monitoring routes. From here you can assign drivers, edit stops, track progress on the map, and review performance.
What the Routes Page Does
The Routes Page addresses several key last-mile logistics challenges by helping you manage existing routes created through your chosen method in the TMS.
Driver and Contractor Assignment - Assign routes to drivers or contractors with ease.
Route Management - Add or remove orders from a route to accommodate changes. Add or remove stops to ensure the most efficient delivery sequence.
Route Monitoring - Track deliveries in real time. This lets you easily see where your drivers are and how your route is progressing. Knowing this information helps you communicate effectively with both customers and drivers.
Payment Basis - Set payment terms for drivers and contractors based on routes.
Advanced Stop Detail Visibility - See timestamps, compare planned vs actuals, view cumulated distances, etc.
Quick Start
Most users start by filtering routes for today → assigning drivers and vehicles to each route → monitoring progress on the map → and reviewing planned vs actual performance after completion.
Prerequisites: Ensure you've already imported Orders and created Routes through manual entry or automatic Route Planning.
How to Use the Routes Page
To get started, ensure you have at least one existing route ready for execution. This requires importing your Orders and Services, and creating a Route for them, either manually or through our automatic Route Planning feature. For detailed steps on these processes, refer to our existing guides.
Accessing & Navigating Routes
Whenever you log into the TMS, you will land directly on the Routes Page as the heart of last-mile delivery operations. Here’s how to navigate and use the feature:
Routes List: Viewing Routes
The main view displays all available routes. With Filters, you can create customized views to match your preferred workflows and save them for future use.
Filters include:
Route Status
Route Start Date
Assignment Status (e.g. driver assigned)
Vehicle Type
Route Creation Date
Owner ID, where Owner is the company executing the route. This will be one of your existing Connections.
Pickup Location. This allows you to filter for the start address of any stop along the route.
Teams
Tags
Use the column editor to add or remove columns from each view.
Suggested Views
Routes to be driven today, with indication of start address and time
Routes that still have no driver assigned, with a detail on the Contractor assigned to the route
Routes in progress now, with indication of delayed stops (if any), and the expected time to completion compared to the planned time to completion
Specific routes based on Tags (e.g. routes driven with EVs, or routes on which collection points are planned)
Managing a Route
There are two ways of managing a route, depending on the complexity of the information you need and actions you want to take:
Inline quick actions in the list:
Change status
Assign/remove driver or contractor
Print route
Edit route
Add orders
Route Details page (open by clicking the Route ID). In the new window, you will see:
Left Info panel with key fields and shortcuts
Command bar for core actions (assign/unassign, print, edit, refresh)
Stops list + map showing sequence, statuses, and metrics
How to navigate the Info panel
Below are the main fields you’ll see on the left‑hand panel. Some legacy fields may be hidden depending on your setup.
Route info
ID / slug:
Planned routes - M1234567-1 (planning session ID + progressive index).
Manual routes - M12345678.
Reference - user‑defined; editable via Edit route.
Planned Start - scheduled start time of the route, allowing comparison with actual start time.
Owner - organization creating the route
Status - current lifecycle state (see statuses explained later in this guide).
Vehicle type - required to execute the route (van, car, truck, etc.).
Colli count - total number of items on the route.
"Colli" is plural for "collo". A collo refers to a single item, a box containing multiple items, a pallet, or any other trackable delivery unit.Total volume / Total weight - aggregated from all stops.
Peak weight - peak load indicator to help evaluate constraints.
Complexity - a calculated metric based on how much of the route takes place in city centers. The higher the complexity, the greater the portion of time the driver spends delivering in dense urban areas.
Criticality - an indicator of how much operational attention a route requires. Higher criticality means the route has greater impact or sensitivity and should be monitored more closely. Learn more about how it’s calculated.
Other sections
Distance and duration - planned values; compare with actuals post‑execution.
Notes - internal comments or additional details about the route. These can be used to share context between planners, dispatchers, or support teams and are visible directly in the left panel.
Contractor - organization executing the route.
Driver - assigned driver.
Vehicle - details of a vehicle assigned to the route.
Payment Basis - allows you to set transparent payment terms with your contractors.
Team - identifies the internal team responsible for managing or executing the route.
Instructions - internal notes/instructions for the driver.
Tags - labels to group routes.
Other - This section displays a legacy ID you can safely ignore.
Notes: Some fields (e.g., Peak weight) appear only if enabled by your org.
How to Use the Action Buttons
Assignment Operations
Assign Driver to Route
Allocate the Route to one of your Drivers. If already assigned, click Reassign Driver to change or remove by selecting "No Driver". Availability status indicates if the driver has another route in the same timeframe.
Assign Contractor to Route
Allocate the Route to one of your Contractors. To change contractors, first Recall the Route, then Assign the new Contractor.
Assign Vehicle to Route
Allocate the Route to one of your Vehicles. If already assigned, click Reassign Vehicle to change or remove by selecting "No Vehicle". Only vehicles matching the Route vehicle type appear. Vehicles belonging to drivers cannot be assigned by the Organization. A vehicle must be assigned for drivers to execute the route.
Assign Team to Route
Limits route visibility to the selected Team members only.
Assign Route to a Reservation
Match Route execution with available capacity among your Resources or Contractors. See the Reservations page for more details.
Other Commands
Edit Route - Modify route details
Add Orders - Add additional orders to the route
Create Preloading - Plan a loading activity before the first pickup stop for a different date, time, and driver. See the Preloading page for details.
Print Route - Generate a printable version of the route
Reload Route - Manually refresh route details in the driver's app (drivers receive updates automatically)
How to Use the Route Command Center
This acts as an information board and a control panel at the same time, showing you information about the route based on its status.
When a route is Not started:
When the route is In progress:
When the route is Completed:
Field Name | Description | When Visible |
Completed Stops | Shows progress: 0 when not started, partially filled green circle during execution, fully filled when complete | All statuses |
Total Colli Count | Total number of parcels/packages to be delivered on the route | Not Started, In Progress |
Colli Delivered | Running/final count of parcels successfully delivered | In Progress, Completed |
Complexity | Percentage of route in city centers. Higher = more city driving | Not Started |
Planned Route Start | Scheduled time for the driver to begin the route | Not Started |
Actual Route Start | The actual time the driver started (allows comparison to planned time) | In Progress |
Estimated Completion | Projected completion time based on schedule or current progress | Not Started, In Progress |
Planned Duration | Expected time to complete the entire route | Not Started, Completed |
Estimated Duration | Estimated remaining time from arrival to next unvisited stop | In Progress |
Actual Duration | Real time taken to complete the route from start to finish | Completed |
Planned Distance | Total distance the driver will travel to complete all stops | Not Started, Completed |
Actual Distance | Real distance traveled by the driver to complete all stops | Completed |
Estimated Future Delays | Projection of delays based on current progress and traffic | In Progress |
Driver Status | Current status/activity of the driver on the route | In Progress |
Issues | Problems or deviations that occurred during route execution | Completed |
How to Use the Map
The interactive map displays the route and all stops, allowing you to visualize the driver's journey. Click on any stop marker to view details like address, status, type, time frame, and estimated arrival, etc. Toggle between Map and Satellite views as preferred. You can view the actual driver path tracked via GPS from the driver's mobile phone both during route execution (when in progress) and after completion.
How to Use the Timeline
The Timeline provides a visual representation of your routes showing stops and driving times throughout the day.
Stops appear as boxes (length indicates task time) and lines show driving or waiting time between stops.
Color coding shows stop progress: blue outline for not visited, blue with left marker for in progress, and blue fill for completed. You can view routes in three perspectives: Planned Time (original schedule), Actual Time (what happened with live estimates for in-progress routes), or both for comparison.
Use the timeline to quickly identify delays, monitor route performance against plan, and optimize future route planning. Access it by selecting the Timelines submenu in the Routes Page.
How to use the Stops overview
The Stops table in Route Details allows you to customize the display of stop information. You can select which columns to show, adjust their width and order, and save your column preferences as named views. The table scrolls horizontally to accommodate the selected columns.
Available columns include stop number, type, address, status, arrival time, task time, completion time, driving time, driving distance, and delta columns. Delta columns display the difference between actual/estimated and planned values, showing where drivers spent more or less time than expected on each stop.
How to navigate the Stop Details Side Panel
Clicking on a stop opens a side panel on the right displaying comprehensive stop information organized into clear sections:
General Information - Stop reference, type (pickup, delivery, return, break, or charging), delivery timeframe, arrival time delay compared to the timeframe, and weight at arrival and departure.
Times and Distances - A table showing planned, estimated/actual, and deviation values for arrival time, task time, completion time, driving time, and driving distance. Column titles adjust based on route status: shows only "Planned" for routes not started, adds "Estimated" and "Deviation" for routes in progress, and displays "Actual" and "Deviation" for completed or failed stops.
Consignee Details - Contact information including company name, recipient name, phone number, and email.
Stop Information - Instructions for the driver, delivery method, tags, and any special requirements.
Execution Evidence - Photos of delivery and signature (when available and stop is completed).
Deliveries - List of orders or colli associated with this stop.
Navigation - Use arrows at the top of the panel to navigate between stops without closing the side panel. Click "Edit" to modify stop details such as address, contact information, tasks, or instructions.
Tips
Create saved Views to spotlight high‑priority work (e.g., unassigned routes, routes starting today, routes with delayed stops).
Use tags consistently so you can filter by workflow (EV routes, special handling, etc.).
After completion, review planned vs actuals to spot recurrent slowdowns or over‑tight time windows.
Common Issues
Driver can't see the route in their app
Check that a vehicle is assigned to the route. Vehicle assignment is required for drivers to execute routes in the app.
If a vehicle is assigned, try using "Reload Route" to manually refresh the route details in the driver's app.
Route shows unexpected arrival times at the first stop
When the first stop has a wide timeframe interval, the system assumes the driver will arrive at the latest possible moment (end of the timeframe). This is expected behavior, not an error.
Manual changes that edit the route shape (like drag & drop operations) trigger re-estimation, which may shift arrival times to align with this logic.
Can't assign a specific vehicle to a route
Only vehicles matching the route's vehicle type will appear in the assignment list.
Vehicles belonging to drivers cannot be assigned by the organization - drivers manage their own vehicle assignments.
Need to change the contractor assigned to a route
You must first use "Recall the Route" to remove the current contractor assignment before you can assign a new one.
Route modifications aren't updating properly
Avoid making multiple changes simultaneously. The route triggers re-estimation after each change, which can cause unexpected behavior if changes overlap.
Use "Reload Route" after making changes to ensure the driver receives the latest updates.
Can't find a specific route in the list
Use filters to narrow down the view. Common filters include Route Status, Route Start Date, and Assignment Status.
Check if the route has been assigned to a specific Team - routes with team assignments are only visible to team members.
Managing your last-mile logistics has never been easier, right? Happy Routing!