Introduction
Route Criticality is a score that helps you prioritize which routes need your attention the most. It considers several factors, including:
Route start time
Driver assignment
Expected delays
Route and Stop Status
Stop Estimated Time of Arrival (ETA)
How Criticality Levels Are Calculated
If No Driver is Assigned to the Route
High: Route starts within 10 minutes.
Medium: Route starts within 10-60 minutes.
Low: Route starts later than 60 minutes.
If a Driver is Assigned to the Route
High
The driver is Offline & the Route is in Status = "Not started" & the Route is starting within 30 minutes
One or more stops in status “Not visited” is delayed & the Stop is more than 7 minutes delayed & the Stop ETA is within 60 minutes
Medium
The Driver is Offline & the Route is in Status "In Progress"
The Driver is Online & the Route is in Status "Not Started"
One or more Stop is in Status “Not visited” & the Stop is 7 minutes from a delay
Any stop has Status = "Failed"
Low
Every other scenario
What Do Criticality Levels Mean
Higher criticality scores indicate routes that need closer monitoring. By checking the criticality, you can focus on routes that might require intervention to ensure timely deliveries.
High: These routes require immediate attention. This could be because:
The route starts very soon (within 10 minutes) and no driver is assigned.
The assigned driver is unavailable (offline) and the route is about to start (within 30 minutes).
There's a stop significantly behind schedule (more than 7 minutes delayed) and needs to be reached within an hour.
Medium: These routes need monitoring, but are less urgent than high criticality routes. This could be because:
The assigned driver is unavailable (offline) but the route has already begun.
The driver is available but the route hasn't started yet.
There's a stop slightly behind schedule (within 7 minutes of delay).
Low: These routes are on track and require minimal attention. This applies to all other scenarios not mentioned above.