As a driver, it's essential to know the procedures for handling payments and reimbursements when your transport involves toll roads, bridges, or ferries. This guide will help you navigate these situations:
🌉 Bridge Tolls (Storebæltsbroen and Øresundsbroen)
If your transport involves crossing the Storebæltsbroen or Øresundsbroen, you need to contact Mover support to obtain bridge tickets, and provide your license plate number.
⛴️ Ferry Crossings as an Alternative to Bridges:
In cases where you have the option to choose between a bridge or a ferry, such as crossing from Zealand to Jutland, you must opt for the bridge. Mover only covers the cost of bridge tickets, as this is the standard for transport. If you choose to take the ferry instead, you will be responsible for covering this cost yourself.
🛳️ Necessary Ferry Crossings
If your transport requires a ferry crossing because the destination is only accessible by ferry (e.g., island transport), you will need to pay for the ferry upfront. Afterward, you should email [email protected] with the receipt attached for the ferry crossing. Mover support will then arrange compensation for this expense.
🛣️ Toll Roads and Other Costs
The customer is responsible for paying tolls and other transport-related costs. If you encounter toll roads during your transport, make sure to document them and inform Mover so that these costs can be included in the overall transport price paid by the customer.
📋 Summary
🌉 Bridges: Obtain tickets from Mover support for the Storebæltsbroen or Øresundsbroen.
⛴️ Ferry as an alternative: Always choose the bridge, as Mover only covers bridge tickets.
🛳️ Necessary ferries: Pay upfront and send the receipt to Mover for reimbursement.
🛣️ Toll roads: The customer pays; ensure proper documentation.
By following these guidelines, you ensure that all costs are correctly managed and that you are not left with unexpected expenses. If you have any questions or need assistance, you can always contact Mover support for further guidance.